Enterprise24/7 NOC support
Round-the-clock NOC and tiered network support for an IT MSP and Tier-1 systems integration partner of AT&T.
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A dedicated annotation and quality-assurance operation for an asset inspection specialist — scaled from 10 to 120 engineers.
Abyss Solutions, which specialises in asset inspection and management, needed help managing workload and delivering assignments on time. A significant backlog and quality-assurance problems prompted them to look for skilled professional support.
Abyss Solutions struggled to effectively manage their workload, resulting in a high backlog of assignments and compromised quality assurance.
The company found it difficult to maintain work quality and manage the team effectively despite having an in-house team. Previous outsourcing attempts had failed to meet industry standards.
Softoo deployed proficient engineers focused on quality assurance, enablement, asset tagging, and labelling — serving clients across oil and gas, water infrastructure, space exploration, and marine exploration.
An initial team of 10 engineers expanded to 120 after the quality assessment was approved.
The team operates in two shifts spanning 20 hours daily, five days a week.
A 90% reduction in inspection cost for end clients, while maintaining quality under a heavier workload.
Book a no-pressure discovery call. We'll listen, ask the right questions, and come back with a clear plan — usually within 48 hours.