EnterpriseAbyss Solutions
Data annotation at scale
A dedicated annotation and quality-assurance operation for an asset inspection specialist — scaled from 10 to 120 engineers.
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24/7 NOC support
Round-the-clock NOC and tiered network support for an IT MSP and Tier-1 systems integration partner of AT&T.
EnterpriseUnited States2019 — Active
Overview
Configure, a strategic service provider for AT&T, needed efficient troubleshooting capability to meet the demands of AT&T's enterprise network and guarantee maximum uptime for their clients.
Technology used
SD-WANNetwork securityTier 1/2/3 supportVOIP
The challenge
What stood in the way
A dynamic, demanding network
Configure needed to address the dynamic and demanding requirements of AT&T's enterprise network, ensuring quick issue resolution and maximum uptime for their clients.
The solution
What we built
01
Top-tier resources
An elite team assigned to handle AT&T's diverse customer needs, spanning tier 1 assistance through complex tier 3 support, ensuring a seamless customer experience and robust issue resolution.
02
Holistic network solutions
Beyond support, the engagement covered designing and implementing robust network architectures, SD-WAN systems, network security, scheduled maintenance, and managing cutovers.
The outcome
What changed
A tailored approach
The service earned Configure's confidence in how their network support was being delivered.
Exponential growth
The initially deployed team grew exponentially, matching the expanding scope of the engagement.
A fortified enterprise network
Proactive expert support ensured maximum uptime and seamless client experiences.
Continued market growth
The solution positioned Configure as a trusted strategic service provider in the US market.
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