TelecomTelenor
Thunder
Product engineering for Telenor Pakistan's Thunder platform — building at telecom scale for a leading mobile operator.
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Digital workflow for spectrum allocation
Replacing a paper-based radio spectrum allocation process with an online portal and automated workflow for a government regulator.
TelecomPakistan2022 — Active
Overview
The Frequency Allocation Board — part of the Cabinet Division, Government of Pakistan — had no digital workflow for managing radio frequency spectrum allocation, creating delays, inefficiency, and errors for the regulator and its applicants alike.
The challenge
What stood in the way
Cumbersome manual processes
The lack of a digital system resulted in a time-consuming and error-prone manual process for managing business processes related to spectrum allocation.
Administrative burden on applicants
End users — telecom operators and wireless carriers — faced paper-based applications and manual submission, increasing administrative burden and prolonging approval timelines.
No transparency or real-time status
The absence of a streamlined digital process between FAB and the telecom regulator (PTA) caused delays in regulatory approval.
The solution
What we built
01
Online application portal
A user-friendly, web-based portal allowing applications to be submitted electronically.
02
Workflow management
An automated system routing applications through each review and approval stage.
The outcome
What changed
Streamlined processes
The system eliminated manual paperwork and reduced processing times, with automated routing ensuring prompt review and approval.
Better applicant experience
The online portal simplified applications, reduced data-entry errors, and provided real-time tracking that improved transparency.
Informed decision-making
Analytics and reporting delivered comprehensive reports, KPIs, and trend analysis to support optimisation.
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